mujur Terms of Use
When you create an account on mujur, you enter into a service agreement with us. These terms outline your rights, responsibilities, and the operational rules governing your use of our platform. We at mujur enforce these terms uniformly across all account holders, whether you access our sportsbook, live-dealer tables, slots, or number prediction games.
This document covers account opening, deposits and withdrawals, bonus eligibility, settlement rules, dispute resolution, and the jurisdiction framework within which we operate. Our terms are not optional guidance; they form the legal foundation of your relationship with mujur. By creating an account, you confirm your acceptance of all terms outlined here.
Our services are available only where local law permits. You remain responsible for verifying that your access and use of mujur comply with the laws of your own jurisdiction. We reserve the right to modify these terms with notice; continued use of mujur after modification constitutes your acceptance of the revised terms.
Account Opening and Verification on mujur
We at mujur require all account holders to complete a registration process before any deposits or entries are permitted. During signup, you provide your name, phone number, email address, and confirm your legal age in your jurisdiction. We do not knowingly process registrations from underage users.
Before your first withdrawal, we conduct identity verification (KYC). You must upload a government-issued ID (Indonesian KTP, passport, or equivalent) and proof of address dated within three months. Our verification team reviews these documents within standard service windows. If documents are unclear or details mismatch your account, we contact you via email or phone to request clarification.
Your account is personal and non-transferable. You may not share your login credentials, permit others to use your account, or operate multiple accounts for the same individual. Any violation of these rules may result in account suspension, forfeiture of balance, and referral to relevant authorities. We at mujur reserve the right to request additional documentation at any time if we suspect fraud, misuse, or violation of these terms.
Deposits, Withdrawals, and Payment Processing
We at mujur accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Each payment method displays minimum and maximum limits during the deposit process. Deposits are processed in Indonesian Rupiah (IDR); we do not add markup to currency conversions if you use international payment methods.
Deposit funds credit to your mujur account immediately upon payment confirmation from the payment network. We do not charge deposit fees; your bank or e-wallet provider may assess their own transfer charges. Once your deposit appears in your balance, you can immediately begin entries across all game categories on mujur.
Withdrawal requests on mujur are processed to your registered payment method, subject to standard verification and processing windows. E-wallet withdrawals typically settle within hours; bank transfers depend on your issuing bank, typically 1–3 business days. We process withdrawal requests Monday through Friday during business hours; weekend and holiday requests queue for the next business day.
We do not charge withdrawal fees. We reserve the right to limit withdrawal amounts if we detect unusual activity or ongoing large transfers that may indicate money laundering. All withdrawal requests undergo verification to confirm they originate from the registered account holder. If you are unable to verify, withdrawal may be delayed until identity confirmation is complete.
Deposits and withdrawals on mujur are final transactions. Once confirmed, funds cannot be reversed without explicit agreement from both you and our finance team.
Promotional Offers and Bonus Terms
We at mujur offer promotional bonuses including welcome offers, weekly cashback, reload bonuses, and referral rewards. These offers are available only to new or eligible accounts in supported jurisdictions. We do not publish fixed bonus amounts; instead, eligible accounts see their specific offer terms displayed in their dashboard after account verification.
All bonuses carry playthrough requirements, clearly stated in the offer terms before you claim. Playthrough requirements apply across all eligible games on mujur (sportsbook, live tables, slots, number games). You must meet the playthrough requirement before bonus winnings can be converted to cash balance or withdrawn.
Bonus funds are separate from your cash balance and expire if unused within the specified promotion period, typically 14–30 days depending on the offer. We reserve the right to void bonuses or any winnings accrued from bonuses if we detect violation of bonus terms (e.g., abuse, multi-accounting, or collusive betting).
Referral bonuses credit when your referred friend completes account verification and makes a qualifying deposit on mujur. Referral funds appear in a bonus wallet and carry a playthrough requirement. We may audit referral programs and void bonuses if we detect fraud (e.g., duplicate referrals, self-referrals, or incentivized referrals outside our platform).
Settlement and Dispute Resolution
When you place an entry on mujur—whether a sports bet, live-table hand, slot spin, or number prediction—settlement occurs according to the rules published for that game category. Sports results settle based on official sources and our published settlement procedures. Live-table and slot outcomes settle immediately based on RNG results. Number prediction draws settle when we publish the result at the scheduled time.
All settlement decisions made by mujur are final unless a genuine error can be demonstrated. If you believe a settlement is incorrect, contact our support team within 7 days of the settlement. We investigate and respond within 2–3 business days. If we find an error on our part, we correct your balance immediately. If we find no error, your dispute closes.
We at mujur do not accept disputes arising from force majeure events (technical outages beyond our control), extreme market conditions, or user error (e.g., misplaced entries or missed deadlines). We reserve the right to settle ambiguous situations based on our published rules and the preponderance of evidence available to us.
User Conduct and Account Suspension
By using mujur, you agree to use our platform only for lawful purposes in compliance with applicable law. We prohibit fraud, money laundering, sanctions evasion, collusive betting, match-fixing, underage access, and multi-accounting. Any violation may result in immediate account suspension, forfeiture of balance without refund, and referral to authorities.
We at mujur reserve the right to restrict, suspend, or close any account at our sole discretion, with or without notice, if we detect or suspect violation of these terms, unusual activity, or legal or compliance risk. Suspended users retain the right to request withdrawal of any available balance, subject to verification and applicable law.
We do not tolerate harassment, threats, or abusive language directed at our staff or other account holders. Any such conduct will result in immediate account suspension. We reserve the right to report threats or harassment to law enforcement.
Liability and Service Continuity
We at mujur provide our platform on an "as-is" basis. We do not guarantee uninterrupted service or error-free operation. We maintain standard security practices, but we do not warrant standard security practices against all cyber threats or technical failures.
We are not liable for losses arising from your use of mujur unless those losses result directly from our gross negligence or willful misconduct. We are not liable for indirect, incidental, or consequential losses (e.g., lost profit, data loss) even if we have been advised of the possibility.
We reserve the right to perform maintenance or upgrade our platform, which may result in temporary service interruption. We will attempt to notify users of planned downtime in advance, but we do not guarantee advance notice for emergency maintenance.
Modification of Terms and Final Provisions
We at mujur may modify these terms at any time with notice. We will notify you of material changes via email or through your account dashboard. Your continued use of mujur after such notification constitutes acceptance of the revised terms. If you do not accept revised terms, you may close your account.
These terms constitute the entire agreement between you and mujur. If any provision is found invalid or unenforceable, the remaining provisions remain in effect. Our failure to enforce any provision does not constitute waiver of that provision.
These terms are governed by the laws applicable in the jurisdiction where mujur's service is legally offered. Any disputes arising from these terms or your use of mujur are subject to the jurisdiction framework outlined in our legal notice page and our expanded legal terms below.
Related pages
Expanded Legal Framework
We at mujur provide our services only where local law permits. We do not name specific jurisdictions as legal or illegal; we rely on our account holders to verify their own jurisdiction's regulatory status. Gaming and sportsbook regulations vary significantly by region, and our operational model respects these variations.
Our service availability may differ between supported regions. We implement standard geolocation checks to assess your location at account creation and during ongoing use. If you reside in a jurisdiction where online gaming platforms are prohibited by law, you should not attempt to access mujur. We reserve the right to restrict service in any region if legal or compliance risk arises.
We reserve the right to restrict or suspend service in any jurisdiction at our discretion, with or without notice, if we determine that continued operation poses legal or compliance risk. Suspended users retain the right to request withdrawal of account balance, subject to standard verification procedures and applicable law. Service changes will be communicated to affected users where feasible.
Accounts on mujur are open to individuals of legal age in their respective jurisdictions. We do not knowingly process registrations or transactions from users below the legal threshold in their region. During account creation, you provide government-issued identity details (KTP or passport), which you warrant as accurate and current.
Your account on mujur is personal and non-transferable. You may not share login credentials, permit others to use your account, or operate multiple accounts for the same individual. Breach of this rule may result in account suspension and forfeiture of all balances without refund.
Accounts must be used only for lawful purposes consistent with these terms. Any use tied to fraud, money laundering, sanctions evasion, or other illegal activity will trigger immediate account closure and potential referral to authorities. By creating an account on mujur, you acknowledge your understanding of these restrictions and your commitment to comply with all applicable laws and our terms.
Users are solely responsible for verifying that their access to and use of mujur complies with applicable law in their jurisdiction. We do not provide legal counsel, and these terms are not a substitute for consultation with a qualified legal professional in your region.
We recognize that gaming regulations differ widely across regions. Some jurisdictions permit online platforms; others restrict offerings to licensed operators or prohibit them entirely. It is your obligation to investigate your local regulatory environment before initiating any transaction on mujur.
If you proceed with account creation or entries despite uncertainty about local legality, you do so at your own risk. We at mujur accept no liability for any legal consequences arising from your use of our platform in violation of local law. In the event of legal challenge, regulatory investigation, or law enforcement inquiry in your jurisdiction, we will cooperate with authorities as required, which may include disclosure of account details and transaction history.
We at mujur collect personal data for account registration, identity verification (KYC), transaction processing, fraud prevention, and legal compliance. This includes your name, phone number, email, national ID details, and address information. All data is encrypted and accessible only through secure authentication on mujur.
Our full privacy policy details exactly what data we collect, how we use it, and your rights regarding access or deletion. We do not sell personal data to unaffiliated third parties. Our service providers (payment processors, identity verification vendors, and support platforms) access limited data on a need-to-know basis under confidentiality agreements.
You may request a copy of all personal data held in your mujur account by submitting a formal request through our support channel. Data access requests typically process within 14 days. You also have the right to request account deletion and data removal, subject to legal retention obligations. Upon deletion approval, we remove your account from active systems; backup copies may persist briefly before purge.
Compliance and legal inquiries should be directed to our dedicated support team through the in-app help center, email, or our website contact form. We maintain response commitments: legal inquiries receive acknowledgment within 48 hours, and substantive responses follow within 5–7 business days depending on complexity.
If you have concerns about these terms, data handling, regulatory compliance, or platform policies, we encourage you to raise them through our formal support channel. Escalated inquiries are reviewed by our compliance and legal team and may be forwarded to our data protection officer if applicable.
For serious compliance violations, regulatory investigations, or official legal proceedings, communication should be directed to our registered legal representative through our legal notice channel. All communications are logged and retained in accordance with our legal and data-retention policies. We at mujur reserve the right to modify these procedures and response timelines with notice to users.